Frequently asked questions

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No, it's designed for easy use, even for beginners.
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Simply follow the instructions provided with the machine—it's plug-and-play.
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We provide guidance on which pad to use based on your type of floor. Instructions are also included.
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It’s ideal for hard floors like tiles, porcelain, LVT and stone. Avoid carpets or delicate surfaces like unprotected wood.
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Follow the dilution instructions on the product label for the best results.
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The time varies depending on the floor size, but most rooms can be done in under an hour.
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No, it's lightweight and easy to move around. 19kg but the machine has transport wheels.
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You can reach out to our support team for assistance via email or WhatsApp.
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Yes, wipe down the machine and clean out the bottle after you're done. Instructions are included.