A. This arrangement is between you, personally, and Tile Master Global Ltd of Unit 11/12 Pennine View, Shepley Lane Ind Est, Hawk Green, Stockport, SK6 7JW. If you are unsure whether our products are suitable to use on your tiles, then for advice prior to renting/cleaning please contact TileMaster

Customer Services on 0161 444 0377. Any complaints should be directed in writing to the “Customer Services Manager” at this address.

B. Tile Masters are electrically-powered machines designed for cleaning floor tiles using cleaning solutions and pads.

C. Tile Master Global Ltd rents Tile Masters for limited periods to consumers, and supplies cleaning substances for use with them, for consumers to use for cleaning tiles in their own domestic premises.

D. Although Tile Masters are designed to be suitable for cleaning most types of tiles, you should not use Tile Master on any tiles you are not certain are made to withstand a deep clean, cleaning solutions or more that 19kg of weight. The cleaning process may remove the polished finish off natural stone surfaces. The nature of the cleaning solutions may damage the surface or tile print if used incorrectly or left to dry in to the surface. Before proceeding with any obvious part of the tiling or floor you should first always test The Tile Master system on the least conspicuous part of the tiling or floor, and assess the results for their suitability. The risk of using Tile Master on tiles concerning whose intended cleaning method you are not certain, or which you have not trialled as outlined, remains entirely with you, and is not assumed by Tile Master Global Ltd.

E. Although when used in accordance with this document the Tile Master shall be fit for the purpose outlined, and the cleaning supplies with it will be of satisfactory quality, no particular outcome of the use of the Tile Master is guaranteed, and some stains may prove impossible to remove using the Tile Master.

F. Due to the water-sensitive nature of wood or wood effect laminate flooring, never stand the Tile Master on this type of surface other than on a non-porous protective sheet.

G. It is important that you check before using the Tile Master that your tiles are securely fixed, and that they remain securely fixed through its use. Do not use Tile Master on insecure tiles or on tiles that become insecure through its use.

H. Do NOT use bleach, dye, household cleaners, or any products other than those distributed and authorised by Tile Master Global Ltd, with the Tile Master. Any use of ‘unapproved' products could permanently damage your tiles and the Tile Master. You agree to pay for any such damage to the Tile Master.

I. You must clean the Tile Master (including the underside) thoroughly both BEFORE and AFTER use. Only use the Tile Master when you are sure the Tile Master itself is clean. Although every care is taken to ensure that the Tile Master is in a clean condition when you rent it, before you use it you are required to check that it is still clean. Using the Tile Master when it is in a dirty condition may cause damage to your tiles and to the Tile Master itself. You agree to pay for any such damage to the Tile Master.

J. The Tile Master is a powerful electrical appliance, so regular electrical safety principles apply, including:

a. Never use any electrical equipment with wet or damp hands - especially when plugging the machine into the mains electricity socket

b. The plug must be removed from the socket-outlet before cleaning or maintaining the appliance

c. Unplug the machine when not using it

d. Do NOT use the machine in the wet or when it is wet

e. Use of the machine requires the complete attention of an able-bodied adult exercising their entire mental facilities. Tile Master is not intended for use by children, persons with reduced physical, sensory or mental capabilities, or those under the influence of drugs, medicine or illness. Tile Master should be kept away from those listed as unable to use it, to ensure that they do not mis-use it - for example children should never be allowed access to the Tile Master in case they might play with it.

TERMS AND CONDITIONS

1. Under this contract you rent a Tile Master from Tile Master Global Ltd for the price which will have been agreed at the point of rental and recorded on your invoice on the understanding that you will use the Tile Master during the rental period for nothing other than its intended purpose and as outlined in this document, and that you will return the Tile Master to the custody of Tile Master Global Ltd at the place from which you rented it before the end of the Rental Period.

2. While you have the Tile Master in your possession you are fully responsible for it. You obtain no property rights in the Tile Master at any time. After the rental period you must return the Tile Master to Tile Master Global Ltd on Tile Master Global Ltd’s reasonable order in no worse condition than that in which it was supplied.

3. The Rental Period will be either 72 hours, as confirmed at the time of the booking. A late return charge shall apply at the discretion of the Tile Master Global Ltd up to a maximum of £400 + VAT for equipment returned after the rental period

4. You must take good care of the Tile Master, and return the Tile Master in a clean condition.

5. You may use the Tile Master and associated materials and cleaning, solutions only in a careful and prudent manner according to the instructions furnished by Tile Master Global Ltd, while the Tile Master appears safe to use. If the equipment malfunctions or appears unsafe to use for any reason, you agree immediately to discontinue its use and return it.

6. The contract is personal to you, for you to use the Tile Master in your domestic premises:

a. You may not allow anyone else to use the Tile Master.

b. You may not use the Tile Master at any other property other than the address agreed in writing.

c. You may only use the machine in domestic premises.

d. You may not use the Tile Master as part of a cleaning program or other business venture.

7. TILE MASTER GLOBAL LTD'S LIABILITY FOR LOSSES OR DAMAGES RESULTING FROM ANY CAUSE THAT IS CAPABLE OF BEING EXCLUDED IN ENGLISH LAW SHALL BE LIMITED TO THE RENTAL CHARGE.

8. You accept liability if the Tile Master is damaged or lost whilst rented to you, and indemnify Tile Master Global Ltd for:

a. all costs suffered in undertaking recovery and/or repair, and

b. for the full value of Tile Master if it is lost or damaged beyond repair.

9. Due to the immediate nature of the rental arrangement, and the consumable nature of the supplies with the Tile Master, there are no cancellation rights for this contract once this contract is formed.

DATA PROTECTION NOTICE:

Tile Master Global Ltd may use any of the information you have provided to us for the following purposes: administration of your purchase, marketing, analysing your purchasing preferences and product quality, conducting market research surveys, host mailing, list rental, warranty administration and providing you with information about other services, special offers and products we offer. We may share your information with our rental agent. We/or they may contact you by mail, telephone, fax or e-mail with details of products, special offers and services that may be of interest to you. If you do not want to be contacted by Tile Master Global Ltd or its rental agent for marketing purposes, please write to Market Manager, Tile Master Global Ltd of Unit 11/12 Pennine View, Shepley Lane Ind Est, Hawk Green, Stockport, SK6 7JW.